10.1 Introduction
The
telephone is such an obvious, ordinary and totally familiar instrument for communication
that we scarcely give it a second glance or thought. The person who answers the
phone is very often at the sharpest end of the company or organization. His or
her voice,...
Tuesday, 26 December 2017
Reading Skills,Communication Skills
READING
SKILLS
6.1 Introduction
Reading is the receptive
skill in the written mode. It can develop...